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The Internet of Things: How it Will Transform Customer Experience
Gartner shared its top ten trends for CRM at a summit earlier this year, and the Internet of Things came in second (big data was first). To understand the promise that the Internet of things holds for...
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Internet of Things, Part 2: New Business Models are Reshaping Industries
In the first installment, I defined the Internet of Things and shared a brief history of the developments that hold so much potential―not just for companies but also in how we all approach our lives....
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Connected Customer Service: Let the Internet of Things Standards War Begin
Beta or VHS? GSM or CDMA? Apple or Android? The battle for competing tech standards goes back centuries. Just ask Thomas Edison and Nikola Tesla who famously and by some reports unscrupulously competed...
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3 Ways to Reach the Full Potential of IoT in Healthcare
The day of connected devices is here. Mere possibilities with IoT (Internet of Things) a few short years ago are today’s realities and wearables like the Apple Watch or connected home devices like Nest...
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[Infographic] Reaching the Connected Consumer
Last month, we released our 2017 Consumer Experience Index. One theme that is clear throughout the Index is that consumers today want to use connected devices and intelligent assistants for customer...
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